Your order will be shipped within 48 hours upon receipt of your order.

Currently, we ship to the Continental United States using either UPS or the United States Postal Service.  We can ship using other carriers at your request if you contact us at with your special request which may require extra shipping costs.

Standard ground delivery to all states is typically 3 to 5 business days.  Contact us at for expedited shipping requests which may require extra shipping costs.

Payment Methods

We accept Visa, MasterCard, Discover, and American Express cards as online payment.  For security purposes, your credit card information is not visible to us and is processed through a third party merchant processing system.

Contact for the following offline forms of payment:  purchase orders, money orders, business checks, or personal checks for website payment.


Return & Exchange Policy – Satisfaction Guaranteed!

Our goal, mission, and policy is to provide you with the best products, at a great price and to offer you a secure, private – yet easy and positive shopping experience.

Citadel Pacific pledges complete satisfaction – guaranteed!  Please email us at for any reason, your expectations are not met. We may ask you to return your purchase (unopened). We will gladly replace your purchase or refund your money within 10 business days of you notifying Citadel Pacific about your concerns.  For all opened products, please email Citadel Pacific at for Customer Service.

Returns: Citadel Pacific | 777 North Wall Street, Suite101 | Bend, Oregon 97703